Travel Consultant

Job Title Travel Consultant

Job Purpose

To support the growth of Cozmo Travel’s retail sales and market presence by effectively promoting and executing daily sales activities and delivering exceptional customer service.

Key Responsibilities

Sales Execution

Proactively promote Cozmo Travel’s products and services to walk-in and potential customers.Achieve or exceed individual and branch sales targets through effective selling techniques.Identify customer needs and recommend suitable travel solutions to maximize sales opportunities.Customer Service

Deliver exceptional customer service by handling inquiries, bookings, and complaints professionally and efficiently.Ensure seamless customer experience by providing accurate information and timely follow-ups.Build and maintain strong relationships with customers to encourage repeat business and referrals.Operational Efficiency

Execute daily sales and service operations in line with company policies and procedures.Maintain accurate records of transactions, bookings, and customer interactions.Coordinate with internal departments to ensure smooth processing of travel arrangements.Market Awareness

Stay updated on travel trends, competitor offerings, and promotional campaigns.Provide feedback to management on customer preferences and market demands.Team Collaboration

Work closely with team members to achieve branch goals and ensure consistent service delivery.Participate in training sessions and team meetings to enhance product knowledge and skills.Compliance and Reporting

Adhere to company standards, legal regulations, and industry best practices.Prepare and submit regular sales reports and performance updates to management.Operational excellence

Follow established processes and procedures to streamline workflow and optimize efficiency in day-to-day operations. Maintain accurate records of client interactions, bookings and payments.Collaborate with team members to coordinate travel arrangements and resolve operational issues promptly.Move to any branch/department and perform any other duties as instructed by the Management based on business requirements.Dimensions

Personal Qualities

Demonstrate excellent communication and interpersonal skills.Understand sales and negotiation skills, with a passion for building relationships and delivering exceptional customer experiences.Display a genuine passion for travel.Fluent in Arabic, English and FrenchEducation

Associate degree/Bac+2.Specialization in Travel and Tourism is an advantage.IATA certification.Experience

3+ years of work experience in a Travel Industry.Previous experience working as a Retail Travel Consultant or in a similar role with a travel company/agency.Proficiency in travel booking systems GDS (Galileo/Sabre/Amadeus) is a must.