Call Center Representative

Bilingual Customer Service Agent-French and English 👥 About the Client Our client partner designs flexible, lightweight first-walker shoes for babies and toddlers aged 6 months to 3 years. Engineered to support natural foot development, their footwear features a wide toe box for balance, soft, breathable uppers for everyday comfort, and machine-washable durability built for daycare and playtime adventures. Whom We’re Looking For The ideal candidate for the role should have the following: Bilingual Fluency (Essential): Near-native written French and English proficiency 3PL & E-Commerce Operations: Strong operational grasp of warehouse fulfillment processes, including placing order holds, updating shipping addresses, and editing line items before dispatch cutoffs. Tech Stack Mastery: Direct, hands-on experience using Shopify (backend order management) Experience with Gorgias (ticketing/CRM) and Redo (returns portal) will be an added advantage. However, experience with other CRM or customer service tools is also welcome and will be considered. ✅ What you will do: Deliver empathetic support: Provide warm, patient, and non-robotic customer service tailored to parents buying shoes for toddlers. Prioritize urgent tickets: Manually scan and triage ticket queues to resolve time-sensitive order modifications before daily warehouse cutoffs. Handle digital channels: Manage email, ticketing queues, and social media messages/comments (no phone/voice support required). Handle customer interactions on phone, email, and chat Provide timely and effective support to resolve customer issues Deliver a positive customer experience while meeting performance KPIs Communicate clearly and professionally with customers and internal teams Identify customer needs and offer appropriate solutions Take ownership of customer concerns through to resolution Build and maintain strong customer relationships 💻 Technical Requirements (BYOD) Laptop (No Chromebook or Linux OS) 8 GB RAM Minimum Intel Core i5 processor or equivalent Windows or Mac operating system High-speed wired internet connection of 50 Mbps uploads and downloads Quiet and dedicated workspace suitable for remote work 📌 Contract & Schedule 100% Remote position Schedule availability: 5 days/week, Monday–Friday. ✨ Why Join Influx? Work with a global and diverse team. Gain experience supporting a growing international client. Develop your analytical and operational skills. Build experience in quality-focused remote operations. Join a supportive, inclusive, and people-first culture. ⚠️ Important Notes Influx never charges any fees during the recruitment process. Official communication will only come from email addresses ending in @influx.com. 🚀 Ready to Apply? Click the application link above and take the next step in your remote career with Influx