Operations & Product Specialist

We’re hiring in Casablanca: Operations & Product Specialist (Inbound DMC)HiSEAS Africa Travel Agency, part of HiSEAS International Tourism Group, is seeking an experienced Operations & Product Specialist to join our growing team.In this role, you will develop competitive travel products for Morocco, support international B2B partners, oversee operational delivery, and build a reliable network of local suppliers.Key responsibilitiesProduct development and itinerary design• Research destinations, market trends, and customer’s needs to identify new product opportunities• Design complete FIT, group series, and MICE programs across Morocco• Build detailed itineraries covering accommodation, transportation, activities, guides, and other travel services• Calculate costs, establish competitive selling prices, and maintain clear product documentation• Review existing products to improve their quality, profitability, and market relevanceE-commerce and product management• Upload travel products, itineraries, images, descriptions, and prices to company websites and OTA platforms• Use the company’s CMS and back-office systems to create and update product listings• Ensure all published information, including availability, inclusions, exclusions, and pricing, remains accurate and current• Resolve listing and pricing discrepancies promptlyB2B sales and operational support• Support overseas sales teams and B2B partners with customized itinerary proposals• Prepare accurate and competitive quotations within agreed response times• Confirm service availability and coordinate bookings with local suppliers• Manage operational follow-ups before, during, and after each trip• Resolve operational issues efficiently while maintaining high service standardsSupplier sourcing and contracting• Identify, evaluate, and onboard hotels, transport providers, guides, restaurants, and activity partners• Negotiate competitive rates, favorable terms, cancellation conditions, and inventory allotments• Build and maintain strong professional relationships with suppliers across Morocco• Monitor supplier performance and service quality• Maintain organized supplier contracts, rate sheets, and operational recordsQuality assurance and internal coordination• Collaborate with sales, reservations, finance, and operations teams to ensure smooth service delivery• Verify that every travel program meets company standards and client expectations• Collect feedback from partners and travelers and use it to improve future products• Contribute to the continued development of reliable and distinctive travel experiences across MoroccoQualifications and requirements• Bachelor’s degree or higher, preferably in Tourism, Hospitality, Business Administration, or a related field• At least three years of experience in inbound tourism, DMC, or tour operations in Morocco• Proven experience in travel product design and packaging• Proficiency in English and French• Native or fluent Moroccan Arabic (Darija)• Strong itinerary-building, rate-calculation, and supplier-negotiation skills• Experience with OTA or CMS back-office systems is preferred• Spanish is a strong advantage; Mandarin is a plusWhat we offer• Competitive base salary plus performance bonuses• Opportunities for professional training at HiSEAS headquarters in China based on performance• A dynamic and multicultural working environment• Clear career-development opportunitiesTo apply, send your CV in English or French to maria@hiseas.com.Email subject: “Application: Operations & Product Specialist – Casablanca”