Program Coordinator (Remote in Morocco)

Applications must be submited at https://mobtglobal.org/careers/

Job Title: Program Coordinator
Location: Remote in Morocco
Reports To: Senior Director of Global Operations
Employment Type: Full-Time, 1 year contract
Work Authorization: Must be legally authorized to work in Morocco
Benefits: Yes

Position Overview:

The ProgramCoordinator is responsible for coordinating all program and tour operations in their assigned regions. This includes managing activities, site visits, accommodation bookings, transportation, tour guides, and all logistical aspects of customized private tours and faculty-led programs. Additionally, this role serves as a Program Leader or Program Assistant when faculty-led programs are in operation.

The ideal candidate is highly organized, adept at time management, and able to take full ownership of assigned projects from start to finish. This role requires proactive problem-solving, strong attention to detail, and the ability to work independently while collaborating with the broader team. Core administrative duties include maintaining project management tools, obtaining quotes, negotiating prices, troubleshooting client and vendor issues, and supervising and coaching assigned Program Assistants.

The Program Coordinator may represent MOBT Global in conferences and events as well as support and assist in the implementation of events such as the International Education Week.

Key Responsibilities:

Oversee all logistics for faculty-led programs, study abroad programs, and customized private tours.
Identify and arrange new site visits, working closely with organizational representatives to draft visit agendas.
Negotiate contracts, rates, and pricing with vendors.
Manage accommodation bookings and coordinate daily activities for programs and tours.
Provide training and guidance to tour guides and drivers, ensuring they have all necessary paperwork and licenses.
Provide coaching and training to team members in assigned regions.
Maintain consistent communication with transportation partners during customized tours to ensure client satisfaction.
Provide on-call, in-country assistance to private customized tour clients as needed.
Develop and maintain Tour Information Sheets or similar for each traveler.
Develop and maintain Program Documents or similar for each program.
Manage and track project tasks and deadlines within the MyMOBT portal.
Respond to communications promptly and liaise effectively with clients, vendors, and team members.
Maintain organized financial records, including invoices, contracts, and receipts.
Conduct program orientations and serve as an on-the-ground Program Leader or Program Assistant for faculty-led programs.
Collect and analyze client feedback to continuously enhance service quality.
Collaborate closely with the MOBT Global operations team to execute tasks efficiently.
Work flexible hours, including weekends, holidays, and after business hours, as needed to support live operations.

Requirements:

Bachelor’s degree required.
Minimum one year of experience in customer service.
Fluency or native proficiency in English is required, along with intermediate to native proficiency in Moroccan Arabic.
Experience in coordinating events and activities.
Background in international education with an excellent understanding of U.S. culture and the U.S. education system.
Strong time management skills and the ability to take initiative and own assigned projects.
Excellent written and verbal communication skills, with the ability to respond promptly and professionally to emails.

Preferred Qualifications

Fluent in French
Experience in International Education, Global Engagement, Hospitality, or Teaching
Experience living abroad
Knowledge of Morocco and US culture
An understanding of business practices in Morocco
Posses a valid driver’s license

Job Type: Contract

Pay: 6,000.00DH - 12,000.00DH per month

Application Question(s):

Please enter "I understand" that your application will automatically be rejected if you do not apply through https://mobtglobal.org/careers/.
Please enter "I understand" that the resume submitted must be in English and your application will be rejected if submitted in another language.
Please enter "I understand" that this job requires working during weekends and holidays as needed.

Work Location: Remote