IT Support Technician (On-Call)

Provide onsite IT support and break/fix services Troubleshoot hardware, software, and networking issues Install, configure, and replace desktops, laptops, printers, and peripherals Support end-user devices and operating systems Escalate technical issues when required Deliver excellent customer service while meeting SLA requirements Experience in onsite IT support or desktop support Strong hardware and software troubleshooting skills Knowledge of Windows operating systems and Microsoft Office Basic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi) Excellent communication and problem-solving skills Must be based in Morocco Availability for on-call assignments